Frequently Asked Questions:
What information do you need to rent a Dragonflyvan?
When contacting Dragonflyvans about a rental via email. Be sure to include the following information:
Name first and last, Address,
Insurance carrier and policy number,
Intent of use(basic itinerary),
Pickup and drop off dates,
and first and second choice of van(see The Vans for descriptions and photos).
It is the renters responsibility to check with their insurance carrier to find out if their coverage extends to our vans. (not RV's) We also ask for this information for our contract and paperwork, and we do check for days rented and coverage. Our goal with this is for you, the user, to have this information before contacting us. Should your insurance not cover you while in our vehicles, we have insurance you can purchase for the days rented for $15 a day. NOTE:under all circumstances you must have and carry a full coverage policy. no exceptions.
How do your daily rates calculate?
Dragonflyvans is not like other Auto rental agencies. We do not rent on a 24 hr. "hourly" schedule meaning, regardless of when you pick-up or drop-off our vans within the given calender day, it is considered one day of rental. Picking up at 5 p.m., right before close, or early drop off is considered "one day." no exceptions.
We don't need all the camping gear? Is there a discount?
Dragonflyvans vans are only available with all of the camping gear provided. Should you elect to not use some, or any, of it you can leave it with us. However, there are no price breaks for not using the camping equipment.
Can we go outside, or go further than your "Terms and Conditions" page suggests?
No. Due to high demand, and the "Nature of the beast(s)" we have chosen carefully to a limited access area as described in our "Terms and Conditions" page. We like to see and service our vans as much as possible so we have designed our service area to allow for a reasonable number of miles "spent" by each customer and between services.
Are all the vans the same?
Yes, all the vans are 1986-1987 Volkswagen Westfalia Weekenders. The only differences come in the way of Color, Transmissions(Auto or manual), and on occasion the pop top tent(3 window or one window). The vans we rent are Weekenders and DO NOT have the sink, stove, and refrigerators that Westfalia Full campers do.
Why Weekenders and not Full Campers?
Many reasons, The first of which Full Campers have on board Grey water, Fresh water, propane, etc. Because of these "qualities" most National Parks recognize full campers as RV's and regulate them to RV slips, which is not 'camping' by definition. In addition to the RV status of a full camper, our clients would also then be required to procure RV insurance to operate our vans. Weekenders are free from these issues. Not to mention most of the Full Camper equipment is badly outdated and works in argument. AND lastly, we are really not that interested in folks cooking up 5 pounds of bacon inside our vans. ;)
What happens if we breakdown outside of your 100 mile roadside service range?
Once outside of the 100 mile radius the van is wholly the users responsibility. Regardless of the issue it is the clients responsibility to return the van back to Dragonflyvans in Coeur d'Alene. Or to the nearest repair facility. Once a diagnosis is made, only then can we determine who is responsible for costs accrued by transport of the vehicle in question. NOTE: We strongly urge our clients to have AAA, both while in a Dragonflyvan and for your own vehicle. Until a diagnosis is made, all costs will be born by the user. Should the diagnosis be seen as operator error or misuse, all costs for the return of the vehicle will be born by the user/renter. Should fault/issue be found due to maintenance or oversight by the provider/Dragonflyvans, the renter will be reimbursed for remaining rental days not used, and tow/transport cost will be born by Dragonflyvans. From the point of failure, it is the responsibility of the user to make arrangements for their own transportation and accommodations. Note: Electrical issues are not seen as a maintenance issue as their failure cannot be determined or diagnosed before failure. We are not responsible for part manufactures and their warranties.