and Conditions: F.A.Q.'s (please "click" here)
goal at Dragonflyvans is simple: Provide a unique, road trip and
travel experience in a low-carbon footprint vehicle perfectly
designed to get you and yours to the camp spots in the most comfortable
and stylish way.
your basic personal belongings, e.g., binoculars, fishing gear,
hiking boots and gear, you need only bring your imagination and
desire to see and enjoy the Great Outdoors here in the Northern
Because of their unique value, history, and the tender-love-and-care
they sometimes require, here are some general guidelines that
govern our renting these classic vans to adventure travelers:
Vans can be rented for use only in the Northern Rockies. Unless we reach an agreement to areas outside of said location.
Vans are not available for cross-country excursions or travel
to Alaska. That’s right, you cannot take a Dragonflyvan from Missoula MT. to Burning Man, Anchorage, or
Vans can be rented for only 2 weeks at a time. If you care to
have more time in the van we can arrange something, but we prefer
2 weeks max.
4. Because we know that a hot shower and motel room are a desirable
respite from camping, we provide a $50.00 per night reimbursement
option for those nights you chose to spend in a motel or hotel
room. Limited to 1 night per rental(7 day rental min.), or 2 nights per 14 days.
Just bring us the receipt.
5. Dragonflyvans will not be responsible for the costs associated
with any loss or damage to equipment, fixtures and fittings,
windows, tires, loss of keys or negligent damage to the vehicle
including dead batteries due to operator error. Should these
damages exceed $1000.00, or the total of the damage deposit,
the customer will be liable for the all costs above $1,000.
This difference will need to be settled within seven days of
returning the Dragonflyvans camper. Let's keep these vans nice
and clean for our future customers.
All bookings require $300.00 deposit per van on the date the reservation
is made. At the time of pickup, another $700.00 is required.
$1000 acts as your damage deposit and will be completely refunded
at the time of return, and after the return inspection.
These vehicles are increasingly rare and not easy to repair or
replace, so our after-rental damage inspections are thorough).
Cancellations made anytime up to 30 days before your departure
date will be charged 50% of the $300 deposit ($150).
made under 30 days from your departure date will be charged the
entire deposit ($300).
Payment in full is due at time of pickup. Mileage is limited to
125 miles a day. This rule may vary depending on "group event"
status. Every mile over the allotted mileage will be charged $.50
per mile at time of return.
must be in US currency by cash, traveler’s checks, cashiers
checks, Master card, Visa, or Discovery. No personal checks are
is no refund for early return or late pick up.
Pick up and Return
Vans are available for pick up and return between the hours of
8:00 a.m. and 5:00 p.m. seven days a week excluding holidays.
Vans must be picked up only by the person or persons who made
the reservation and whom insurance policy number and info are found on the departure document. Airport and/or hotel pick up and returns are available for an additional $50.
All drivers must be 25 years or older.
drivers must have a valid United States or International driver's
license. All drivers/pilots must be insured with a private
insurance company with full coverage including comprehensive,
liability, collision, theft, and uninsured motorist. It is your responsibility to contact your insurance carrier and check that your plan covers and carries onto our vans. FYI (1986-87 Volkswagen Westfalia Vanagon. They are not considered RV's as they do NOT have "on board" propane, grey water storage, refrigerators, or freshwater storage. They are not considered a "Self Contained RV" They are valued at $20k) Contact between Dragonflyvans and your carrier
will need to made before bookings can be confirmed.
In addition you must be insured with Dragonflyvans per its policies.
has a quick form to fill out once you have arrived on site and
before you start your adventure. This form is printed in triplicate
and shows your insurance carrier, your information and driver's
license number as well as our rules and policies while you are
in our van (see forms at bottom of page). Note: Often times we will try and procure this information via email, in that, it facilitates and eases the weary traveler for a smooth transition into the vans.
will be responsible for any and all legal penalties during their
time in our van. These including traffic infractions, parking
tickets, moving violations, towing bills due to improper parking,
Restrictions: As noted, Dragonflyvans has a limited operating range. From our
base in Missoula Montana you are able to go East to Bozeman,
Montana, West to the Columbia River, South to Hells Canyon, and
North into Canada when agreed to by Dragonflyvans.
If you leave our designated area of operations and have van trouble
requiring rescue or towing, your entire deposit will be forfeited
to cover associated expenses and you will be responsible for any
towing costs or additional car rentals or other transportation
or repair expenses.
All Dragonflyvans are full of regular gas, 89 octane(middle grade)
at time you pick up the van. Please return the vans on "Full."
the van be return not "Full" a charge of $25.00 plus
gas will be added to the end charges.
floor brush comes with your van to keep it tidy. We recommend
you use it and, because "clean space is bigger than dirty
space" when camping, we recommend using the brush regularly.
the van be returned un-swept, with trash or pop cans or other
debris in evidence of misuse or neglect, a $150.00 cleaning fee
have some very long and very dusty roads here in the Northern
Rockies, roads we think you will love to travel and explore. We
know you cannot keep the dust off of, or out of, the vans. No
worries, we “get it” about the dust and dirt and mud
puddles. However we can recognize the difference between regular
use and neglect.
because we love our vans, abuse and neglect of them is not tolerated
and the results are usually obvious. So, if a van is returned
that appears to have been abused, all cleaning and restoration
costs will be born by the renter and the fee charged for this
work will be at our discretion. A customer from the 2011 season was "kind" enough to provide me with was is a NOT ACCEPTABLE return in terms of condition. Please follow this link.
amendment: Starting in 2012, we are going to be more strict about missing things/items, ie(stereo remotes, Flashlights, etc.), broken windshields, dents(body paint damage), and accidents(spills, stains, etc.). Yes, they are rentals, but they are not modern cars, replaceable, and easy to fix or find parts for. Adjustments are made after the van has been returned and will show up in an adjusted damage deposit return. Note: It speaks "Volumes" if you exercise full disclosure in terms damage or missing parts. When things go "unsaid" we have to speculate, and we wont entertain explanation after the fact so please pay close attention to how the vehicle was delivered and how it was returned.
Important: Dragonflyvans only job is to provide rental vans and
camping equipment to its customers. It is not responsible for
travel accommodations and transportation, whether by airplane,
motor car, or any other means to and from our location of business.
we are not responsible for any damages or expenses or inconvenience
caused by late train or airplane arrivals or departures, or for
any change of schedule or other condition. Further, we are not
responsible for any loss, injury or damage to person or property
from any cause whatsoever as it is related to travel to and from
our place of business.
is not responsible for any penalties incurred through the purchase
of non-refundable airline tickets. On advance of deposit, the
depositor agrees to be bound by the terms and conditions stated
herein. Prices are subject to change without notice.
We do our best to provide Dragonflyvans renters with quality transportation
to and from their destinations of choice. However, while in top
mechanical condition, our vans are more than 20 years old and
you may experience a performance failure while on your trip. In
this event, we will initiate a rescue of you and your party, and
see to it that you have a replacement van if one is available. Replacement and rescue van options are only available within a 100 miles radius of
Dragonflyvans in Coeur d'Alene, ID. If a replacement van is not available, we will work with you to make
other arrangement to your satisfaction
If you find yourselves in a van failure situation, and are outside of the 100 miles service radius, It is your responsibility to get the van to a professional automotive repair facility where it is safe and sound. Dragonflyvans will reimburse you whatever cost(s) were necessary to get the van to a safe repair location. At this point, and the van not being able to be repaired in a quick fashion, Dragonflyvans will reimburse you for the remaining days in our contract, and day of failure. The van will then become Dragonflyvans responsibility and the customer will need to make arrangements for themselves to finish our there trip.
It is important that, you the consumer/renter, understand that when you are operating a Dragonflyvan the van is your responsibility in every way until the van is returned safely, or is in a safe professional repair facility, under any and all circumstance.
reserve the right to cancel a rental agreement in the event of
circumstances beyond our control including, but not limited to,
extreme weather conditions, natural disasters, or other unforeseen
emergency situations that would make travel impossible or unsafe.
If a rental agreement is cancelled, a full refund will be given.
This refund is limited to the amount actually paid to Dragonflyvans
We also reserve the right to turn away potential clients on arrival. Due to the nature of the vehicles we rent, their increasing value, classic status, and irreplaceable nature. We make "Gut" decisions on who we want in our vans. If you are found incompetent to operate the Westfalia camper equipment, change a tire, or generally not capable of handling a potential vehicle failure situation, etc. and/or appear to be someone that does not have Dragonflyvans best interest at heart, we will exercise this rule and the customer will need to make other plans. (amendment 07/28/2011)
Printable Terms and Conditions and Insurance