| Terms and Conditions: F.A.Q.'s (please "click" here) Our goal at Dragonflyvans is simple: Provide a unique, road trip and travel experience in a low-carbon footprint vehicle perfectly designed to get you and yours to the camp spots in the most comfortable and stylish way. Beyond your basic personal belongings, e.g., binoculars, fishing gear, hiking boots and gear, you need only bring your imagination and desire to see and enjoy the Great Outdoors here in the Northern Rockies. Guidelines
for rentals
Bookings This $1000 acts as your damage deposit and will be completely refunded at the time of return, and after the return inspection. (Note: These vehicles are increasingly rare and not easy to repair or replace, so our after-rental damage inspections are thorough). Cancellations Cancellations made under 30 days from your departure date will be charged the entire deposit ($300). Payment Payment must be in US currency by cash, traveler’s checks, cashiers checks, Master card, Visa, or Discovery. No personal checks are accepted. There is no refund for early return or late pick up. Vehicle
Pick up and Return Unde Driver
Qualifications/Insurance Info: All drivers must have a valid United States or International driver's license. All drivers/pilots must be insured with a private insurance company with full coverage including comprehensive, liability, collision, theft, and uninsured motorist. It is your responsibility to contact your insurance carrier and check that your plan covers and carries onto our vans. FYI (1986-87 Volkswagen Westfalia Vanagon. They are not considered RV's as they do NOT have "on board" propane, grey water storage, refrigerators, or freshwater storage. They are not considered a "Self Contained RV" They are valued at $20k) Contact between Dragonflyvans and your carrier will need to made before bookings can be confirmed. In addition you must be insured with Dragonflyvans per its policies. Dragonflyvans has a quick form to fill out once you have arrived on site and before you start your adventure. This form is printed in triplicate and shows your insurance carrier, your information and driver's license number as well as our rules and policies while you are in our van (see forms at bottom of page). Note: Often times we will try and procure this information via email, in that, it facilitates and eases the weary traveler for a smooth transition into the vans. Renter will be responsible for any and all legal penalties during their time in our van. These including traffic infractions, parking tickets, moving violations, towing bills due to improper parking, etc. Travel Restrictions: As noted, Dragonflyvans has a limited operating range. From our base in Missoula Montana you are able to go East to Bozeman, Montana, West to the Columbia River, South to Hells Canyon, and North into Canada when agreed to by Dragonflyvans. Penalties Return
condition Should the van be return not "Full" a charge of $25.00 plus gas will be added to the end charges. A floor brush comes with your van to keep it tidy. We recommend you use it and, because "clean space is bigger than dirty space" when camping, we recommend using the brush regularly. Should the van be returned un-swept, with trash or pop cans or other debris in evidence of misuse or neglect, a $150.00 cleaning fee will charged. We have some very long and very dusty roads here in the Northern Rockies, roads we think you will love to travel and explore. We know you cannot keep the dust off of, or out of, the vans. No worries, we “get it” about the dust and dirt and mud puddles. However we can recognize the difference between regular use and neglect. Lastly, because we love our vans, abuse and neglect of them is not tolerated and the results are usually obvious. So, if a van is returned that appears to have been abused, all cleaning and restoration costs will be born by the renter and the fee charged for this work will be at our discretion. A customer from the 2011 season was "kind" enough to provide me with was is a NOT ACCEPTABLE return in terms of condition. Please follow this link. amendment: Starting in 2012, we are going to be more strict about missing things/items, ie(stereo remotes, Flashlights, etc.), broken windshields, dents(body paint damage), and accidents(spills, stains, etc.). Yes, they are rentals, but they are not modern cars, replaceable, and easy to fix or find parts for. Adjustments are made after the van has been returned and will show up in an adjusted damage deposit return. Note: It speaks "Volumes" if you exercise full disclosure in terms damage or missing parts. When things go "unsaid" we have to speculate, and we wont entertain explanation after the fact so please pay close attention to how the vehicle was delivered and how it was returned. Dragonflyvans
responsibility Therefore, we are not responsible for any damages or expenses or inconvenience caused by late train or airplane arrivals or departures, or for any change of schedule or other condition. Further, we are not responsible for any loss, injury or damage to person or property from any cause whatsoever as it is related to travel to and from our place of business. Dragonflyvans is not responsible for any penalties incurred through the purchase of non-refundable airline tickets. On advance of deposit, the depositor agrees to be bound by the terms and conditions stated herein. Prices are subject to change without notice. NON-Performance
If you find yourselves in a van failure situation, and are outside of the 100 miles service radius, It is your responsibility to get the van to a professional automotive repair facility where it is safe and sound. Dragonflyvans will reimburse you whatever cost(s) were necessary to get the van to a safe repair location. At this point, and the van not being able to be repaired in a quick fashion, Dragonflyvans will reimburse you for the remaining days in our contract, and day of failure. The van will then become Dragonflyvans responsibility and the customer will need to make arrangements for themselves to finish our there trip. It is important that, you the consumer/renter, understand that when you are operating a Dragonflyvan the van is your responsibility in every way until the van is returned safely, or is in a safe professional repair facility, under any and all circumstance. We reserve the right to cancel a rental agreement in the event of circumstances beyond our control including, but not limited to, extreme weather conditions, natural disasters, or other unforeseen emergency situations that would make travel impossible or unsafe. If a rental agreement is cancelled, a full refund will be given. This refund is limited to the amount actually paid to Dragonflyvans We also reserve the right to turn away potential clients on arrival. Due to the nature of the vehicles we rent, their increasing value, classic status, and irreplaceable nature. We make "Gut" decisions on who we want in our vans. If you are found incompetent to operate the Westfalia camper equipment, change a tire, or generally not capable of handling a potential vehicle failure situation, etc. and/or appear to be someone that does not have Dragonflyvans best interest at heart, we will exercise this rule and the customer will need to make other plans. (amendment 07/28/2011) |
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